Privacy Policy

Who we are

CallFlow Digital ("we," "us," "our") operates https://callflowdigital.com and provides marketing services to contractors and real estate agents. This policy explains what information we collect from visitors and clients, how we use it, and the choices you have.

Information we collect

We collect information you submit voluntarily through:

• Contact form submissions (name, email, phone, business name, message)
• Free audit requests (business URL, contact information, business name)
• Booking calendar submissions (handled through GoHighLevel — see their policy)
• Live chat conversations (handled through GoHighLevel — see their policy)

We also collect basic analytics data automatically:

• Pages visited, referrer, approximate location (city-level), device type
• Standard server logs (IP address, browser, timestamp)

How we use it

• To respond to your inquiries and deliver requested resources (audits, proposals)
• To provide marketing services to clients and report on performance
• To improve our website, content, and service offerings
• To send relevant updates if you opt in (you can unsubscribe at any time)

We do not sell your personal information. We do not share it with third parties except as required to deliver our services (e.g. our CRM provider, our email + SMS provider, our hosting provider).

Third-party services

We use these third-party services to operate the site and deliver our work:

• GoHighLevel (CRM, automation, chat, calendar): form data, chat history, booking data
• Netlify (hosting): server logs, traffic data
• Google (Analytics, Business Profile, Workspace): traffic patterns, business directory data

Each of these providers has their own privacy policy. We encourage you to review them.

Cookies

We use cookies and similar technologies for basic site functionality and anonymous analytics. You can disable cookies in your browser; some features may not work as expected.

Your rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, email us at drake@callflowdigital.com.

Data retention

We retain client data for as long as we have an active relationship plus 7 years (for tax and legal purposes). Lead data from contact forms is retained for up to 3 years unless we have an active relationship. You may request earlier deletion at any time.

SMS and email communications

If you opt in to SMS or email communications, you can opt out at any time by replying STOP to any SMS or clicking unsubscribe on any email. We honor opt-outs immediately. We are TCPA and CAN-SPAM compliant.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via the site banner or email if we have one for you.

Contact

Questions about this policy: drake@callflowdigital.com.